Frequently Asked Questions
Everything you need to know about shopping with Wallaby Goods.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental US, while international shipping can take 10-21 days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing guide with specific measurements. As our fashion pieces vary by cut and style, we recommend comparing these measurements against a similar garment you already own.
Which payment methods do you accept?
Wallaby Goods accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials ethically sourced?
Sustainability is at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials, such as organic cotton and recycled polyester, whenever possible.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress in real-time.